911 Responders…What they have to say!

How the 911 System Works

When a 911 call comes into the E-911 call center, a sophisticated system of computers, phone equipment and highly trained personnel is activated. As the call taker answers the call, the caller’s name, address and phone number flash onto the computer seen (This does not apply to cell phone calls). This ensures that even if the caller is incapacitated, emergency crews can be dispatched to the scene. The call taker answers the call with “911- Where is your emergency?” This verifies the information on the screen, so if the call is disconnected the location is known. The call taker then asks for any other information that would assist responders, such as the nature of the emergency, medical conditions or the presence of weapons. As the call taker gathers the information, it is relayed to the appropriate agencies, (Medical, Fire or Police) then the call taker monitors radio traffic, dispatches additional vehicles when needed, and coordinates the incident.

Q&A regarding 911 responders and proper address marking

Q. I receive my mail at a post office box. How can I verify my street address? A. If you are unsure of your address, call 502-955-6832-or 543-6832 to confirm it.

Q. If I rent my home, who is responsible for address posting? A. under the Ordinance, both the owners and occupants are responsible for posting the address.

Q. I don’t have a phone and can’t call 911. Do I still need to post my address? A. Yes. Often emergencies are reported by a neighbor or from a pay phone or cell phone. Emergency crews will still need to locate the building as quickly as possible.

If your home or business is located more than one –hundred (100) feet from the road, it is important to post the address so it is visible from the road